Connects an agent to a Viber Public Account. Users message the account on Viber; the agent receives and replies within the same conversation.
- Supported agents: Chatbot
- Route type: Conversation
Before You Start
- Sign in to the Viber Partner Admin Panel at partners.viber.com.
- Create a Viber Bot or Public Account.
- Copy the Auth Token and the Bot Name from the bot’s settings page.
- Optionally, note the Avatar URL if you want to display a custom bot avatar.
Your agent must be published with an active version.
Configuration
Credentials
- Bot Auth Token — The authentication token from the Viber Admin Panel. Required.
- Bot Name — The display name of your Viber bot. Required.
- Avatar URL — URL of the bot’s avatar image. Optional.
Route Settings
- Description — Optional label for this channel instance.
- Purpose — Optional note on when the agent should use this channel.
- Session Expiry (hours) — Idle timeout before a conversation session resets. Default: 4. Range: 0.01–48.
Webhook Security
Neo checks the X-Viber-Content-Signature header on every request Viber sends, using the Bot Auth Token in the credential. Requests with a missing or incorrect signature are rejected.