Connects an agent to a WhatsApp Business phone number via the Meta WhatsApp Business API. Users message the number on WhatsApp; the agent receives and replies through the same thread.
- Supported agents: Chatbot
- Route type: Conversation
Before You Start
Complete the following outside OneByZero Neo before configuring this channel:
- A Meta Business Account with access to the WhatsApp Business Platform.
- A WhatsApp Business Phone Number registered and approved in Meta Business Manager.
- A System User created in Meta Business Manager with the phone number assigned.
- A permanent System User Access Token generated for that System User.
- The Phone Number ID for the registered WhatsApp number (found in WhatsApp Manager → Phone Numbers).
Your agent must be published with an active version.
Configuration
Credentials
- System User Access Token — Permanent access token from Meta Business Manager. Required.
- Phone Number ID — The Phone Number ID from your WhatsApp Business account. Required.
Route Settings
- Description — Optional label for this channel instance.
- Purpose — Optional note on when the agent should use this channel.
- Session Expiry (hours) — Idle timeout before a conversation session resets. Default: 4. Range: 0.01–48.