# Viber

Connects an agent to a Viber Public Account. Users message the account on Viber; the agent receives and replies within the same conversation.

- **Supported agents:** Chatbot
- **Route type:** Conversation

## Before You Start

- Sign in to the **Viber Partner Admin Panel** at [partners.viber.com](https://partners.viber.com).
- Create a **Viber Bot** or Public Account.
- Copy the **Auth Token** and the **Bot Name** from the bot’s settings page.
- Optionally, note the **Avatar URL** if you want to display a custom bot avatar.

Your agent must be published with an active version.

## Configuration

**Credentials**

- **Bot Auth Token** — The authentication token from the Viber Admin Panel. Required.
- **Bot Name** — The display name of your Viber bot. Required.
- **Avatar URL** — URL of the bot’s avatar image. Optional.

**Route Settings**

- **Description** — Optional label for this channel instance.
- **Purpose** — Optional note on when the agent should use this channel.
- **Session Expiry (hours)** — Idle timeout before a conversation session resets. Default: 4. Range: 0.01–48.

## Webhook Security

Neo checks the `X-Viber-Content-Signature` header on every request Viber sends, using the **Bot Auth Token** in the credential. Requests with a missing or incorrect signature are rejected.