KPIs & Output Details

The KPIs & Output Details tab defines what to measure on each conversation. It becomes available only after the Co-Worker is published; until then it shows “Publish the coworker to configure output details and KPIs.”

Output Details

Output Details are the structured fields the platform extracts from each conversation. Each field has:

• Field Name — lowercase letters, numbers, and underscores only.

• Type — one of: string, integer, number, boolean, array, object, null, date, datetime, or enum.

• Field Description — what the field captures. This guides the extraction, so be specific.

These fields are the schema your KPIs are built on.

KPIs

A KPI is an expression over your Output Details fields. Each KPI has a name, a field, an operator (which depends on the field’s type), a value, and an aggregation — Count, Sum, Average, Minimum, or Maximum.

The operators available depend on the field type:

Field type	Operators
string	Equals, Contains
integer / number	Equals, Greater Than, Less Than
boolean	Is True, Is False (no value needed)
array	Equals, Contains, Length Greater Than, Length Less Than
object	Equals, Contains, Key Count Greater Than, Key Count Less Than
null	Is Null, Is Empty
date / datetime	Equals, After, Before, Contains, Is Empty

Sum, Average, Minimum, and Maximum apply to numeric fields only; Count is always available.

After each conversation, the platform extracts the field values from the transcript and stores the results. They surface on the Conversations tab and the Analytics dashboard — see Observability.

Note

KPIs are expression-based metrics surfaced as results. To grade a Co-Worker’s answers against expected outputs, use Evaluations instead.