Publishing

Publishing a Voice Agent deploys it to the production infrastructure

Voice Agent publish flow — validate, review, publish
so it can handle real calls. The publish workflow uses a review gate — an agent must be validated and approved before it can go live.

Publish Workflow

The workflow has four stages:

  1. Edit — the agent is in edit mode (locked to the current user). Configuration changes can be saved freely.

  2. Validate — the agent is validated to confirm all required fields are present and the configuration is consistent.

  3. Mark for Review — after a passing validation, submit the agent for approval. The agent moves to Pending Approval status and becomes read-only.

  4. Approve / Reject — a user with approval permissions reviews the agent and either approves (creating a new version and publishing) or rejects (returning it to edit mode with an optional comment).

Accessing the Publish Controls

Click the Publish button (rocket icon) in the header toolbar. A popover opens with the current status and available actions.

The Publish button is disabled when:

  • The canvas is in read-only mode (not in edit mode)

  • Another user holds the edit lock

  • You are viewing a historical version

Step 1: Enable Edit Mode

Click the Edit Mode toggle in the header to take the edit lock. The header updates to show your name as the current editor.

Step 2: Validate

In the Publish popover, click Validate. The platform checks:

  • All required configuration fields are filled

  • The Twilio phone number is present

  • The STT and TTS providers have their required credentials

  • The LLM configuration is complete

If validation passes, a green checkmark with a timestamp appears. If it fails, an error toast lists the specific issues to resolve.

Step 3: Mark for Review

After a successful validation, click Mark for Review. The agent status changes to Pending Approval and the form becomes read-only. A notification is sent to workspace users with approval permissions.

Step 4: Approve or Reject

A user with the Approve Voice Agents permission sees Approve and Reject buttons in the Publish popover.

  • Approve — marks the agent as approved, creates a new version snapshot, and publishes to EKS. The version appears in the version history dropdown.

  • Reject — returns the agent to Available (edit mode). An optional review comment can be added and is displayed to the agent owner.

Publishing to EKS

After approval, click Publish → EKS to deploy the agent to the Kubernetes cluster. A toast confirms success or reports an error. Once published, the agent is live and will handle calls routed to its configured phone number.

Phone Number Setup

For an inbound agent, configure your Twilio phone number’s Voice webhook to point at the platform’s inbound call endpoint. The endpoint URL is available in the API Access tab.

For an outbound agent, the platform dials numbers from a contact list uploaded via the Schedule tab. No webhook configuration is required for outbound.

Versioning

Every approval creates a new numbered version (e.g. v1.0, v2.0). The version dropdown in the header lists all approved versions. Selecting a past version loads it in read-only mode. Click Restore to copy it back as the working draft.