Integration blocks connect the Chatbot flow to external services — HTTP requests, automation platforms, CRM tools, and other OneByZero Neo agent types.
Webhook (HTTP Request)
Makes an HTTP request to an external URL. Use it to call APIs, send data to webhooks, or retrieve data from third-party services.
How to use
Drag Webhook onto the canvas, enter the URL and method, configure headers and body as needed, and map response fields to variables.
Configuration
| Field | Description |
|---|---|
| URL | The endpoint to call. Supports {{variable}} interpolation. |
| Method | HTTP method: GET, POST, PUT, PATCH, DELETE. |
| Headers | Key-value pairs added to the request headers. |
| Query parameters | Key-value pairs appended to the URL as query string parameters. |
| Body | Request body (JSON or form data). Supports {{variable}} interpolation. |
| Response variable mapping | Map fields from the JSON response to flow variables using dot-notation paths. |
| Advanced config | Timeout, retry count, success status codes, TLS options. |
Make.com
Triggers a Make.com (formerly Integromat) scenario via webhook.
How to use
Drag Make.com onto the canvas and enter the Make.com webhook URL. Configure the request body and response mapping the same way as the standard Webhook block.
Configuration
Uses the same fields as Webhook (HTTP Request). The URL is the Make.com scenario webhook endpoint.
Pabbly
Triggers a Pabbly Connect workflow via webhook.
How to use
Drag Pabbly onto the canvas and enter the Pabbly Connect webhook URL. Configure the request and response mapping the same way as the standard Webhook block.
Configuration
Uses the same fields as Webhook (HTTP Request). The URL is the Pabbly Connect webhook endpoint.
Chatwoot
Integrates with the Chatwoot customer support platform. Sets user information in Chatwoot or triggers a Chatwoot action.
How to use
Drag Chatwoot onto the canvas, enter the Chatwoot base URL and website token, and configure the user fields you want to set.
Configuration
| Field | Description |
|---|---|
| Task | The Chatwoot action to perform. |
| Base URL | Your Chatwoot instance URL. |
| Website Token | The website inbox token from Chatwoot. |
| User ID | User identifier to set in Chatwoot. |
| User email | User email to set in Chatwoot. |
| User name | User display name to set in Chatwoot. |
| Avatar URL | URL of the user’s avatar image. |
| Phone number | User phone number. |
Flow Agent
Calls an Agentic Flow agent from within a Chatbot flow. Use it to delegate multi-step reasoning, knowledge retrieval, or complex processing to a Flow Agent and return the result to the conversation.
How to use
Drag Flow Agent onto the canvas, select the target workspace and flow, configure the input message and any tweaks, and map the response to a variable.
Configuration
| Field | Description |
|---|---|
| Workspace | Workspace containing the target Agentic Flow. |
| Flow | The Agentic Flow agent to call. |
| API Key | API key for the flow (auto-filled from workspace credentials where available). |
| Input message | Message or data to send to the flow. Supports {{variable}} interpolation. |
| Session ID | Session ID for conversation continuity across calls. |
| Conversation history | Optional conversation history passed to the sub-flow. |
| Output component | Specific output component to retrieve from the flow. |
| Tweaks | Key-value overrides for sub-flow parameters. |
| Response mapping | Map response fields to flow variables. |
| Timeout | Maximum seconds to wait for the flow response. |
| Max retries | Number of retry attempts on failure. |
Voice Agent
Triggers a Voice Agent call from within a Chatbot flow. Use it to initiate an outbound call or bridge to a voice agent at a specific point in the conversation.
How to use
Drag Voice Agent onto the canvas, select the target workspace and voice agent, fill in the call parameters, and store the response in a variable.
Configuration
| Field | Description |
|---|---|
| Workspace | Workspace containing the target Voice Agent. |
| Voice Agent | The Voice Agent to trigger. |
| Call parameters | Parameter table auto-populated from the selected voice agent. Fill in values for each parameter. |
| Save response in variable | Variable to store the call response. |