# Integrations

Integration blocks connect the Chatbot flow to external services — HTTP requests, automation platforms, CRM tools, and other OneByZero Neo agent types.

---

## Webhook (HTTP Request)

Makes an HTTP request to an external URL. Use it to call APIs, send data to webhooks, or retrieve data from third-party services.

**How to use**

Drag **Webhook** onto the canvas, enter the URL and method, configure headers and body as needed, and map response fields to variables.

**Configuration**

| Field | Description |
| --- | --- |
| URL | The endpoint to call. Supports `{{variable}}` interpolation. |
| Method | HTTP method: GET, POST, PUT, PATCH, DELETE. |
| Headers | Key-value pairs added to the request headers. |
| Query parameters | Key-value pairs appended to the URL as query string parameters. |
| Body | Request body (JSON or form data). Supports `{{variable}}` interpolation. |
| Response variable mapping | Map fields from the JSON response to flow variables using dot-notation paths. |
| Advanced config | Timeout, retry count, success status codes, TLS options. |

---

## Make.com

Triggers a Make.com (formerly Integromat) scenario via webhook.

**How to use**

Drag **Make.com** onto the canvas and enter the Make.com webhook URL. Configure the request body and response mapping the same way as the standard Webhook block.

**Configuration**

Uses the same fields as [Webhook (HTTP Request)](#webhook-http-request). The URL is the Make.com scenario webhook endpoint.

---

## Pabbly

Triggers a Pabbly Connect workflow via webhook.

**How to use**

Drag **Pabbly** onto the canvas and enter the Pabbly Connect webhook URL. Configure the request and response mapping the same way as the standard Webhook block.

**Configuration**

Uses the same fields as [Webhook (HTTP Request)](#webhook-http-request). The URL is the Pabbly Connect webhook endpoint.

---

## Chatwoot

Integrates with the Chatwoot customer support platform. Sets user information in Chatwoot or triggers a Chatwoot action.

**How to use**

Drag **Chatwoot** onto the canvas, enter the Chatwoot base URL and website token, and configure the user fields you want to set.

**Configuration**

| Field | Description |
| --- | --- |
| Task | The Chatwoot action to perform. |
| Base URL | Your Chatwoot instance URL. |
| Website Token | The website inbox token from Chatwoot. |
| User ID | User identifier to set in Chatwoot. |
| User email | User email to set in Chatwoot. |
| User name | User display name to set in Chatwoot. |
| Avatar URL | URL of the user’s avatar image. |
| Phone number | User phone number. |

---

## Flow Agent

Calls an Agentic Flow agent from within a Chatbot flow. Use it to delegate multi-step reasoning, knowledge retrieval, or complex processing to a Flow Agent and return the result to the conversation.

**How to use**

Drag **Flow Agent** onto the canvas, select the target workspace and flow, configure the input message and any tweaks, and map the response to a variable.

**Configuration**

| Field | Description |
| --- | --- |
| Workspace | Workspace containing the target Agentic Flow. |
| Flow | The Agentic Flow agent to call. |
| API Key | API key for the flow (auto-filled from workspace credentials where available). |
| Input message | Message or data to send to the flow. Supports `{{variable}}` interpolation. |
| Session ID | Session ID for conversation continuity across calls. |
| Conversation history | Optional conversation history passed to the sub-flow. |
| Output component | Specific output component to retrieve from the flow. |
| Tweaks | Key-value overrides for sub-flow parameters. |
| Response mapping | Map response fields to flow variables. |
| Timeout | Maximum seconds to wait for the flow response. |
| Max retries | Number of retry attempts on failure. |

---

## Voice Agent

Triggers a Voice Agent call from within a Chatbot flow. Use it to initiate an outbound call or bridge to a voice agent at a specific point in the conversation.

**How to use**

Drag **Voice Agent** onto the canvas, select the target workspace and voice agent, fill in the call parameters, and store the response in a variable.

**Configuration**

| Field | Description |
| --- | --- |
| Workspace | Workspace containing the target Voice Agent. |
| Voice Agent | The Voice Agent to trigger. |
| Call parameters | Parameter table auto-populated from the selected voice agent. Fill in values for each parameter. |
| Save response in variable | Variable to store the call response. |