Integrations

Integration blocks connect the Chatbot flow to external services — HTTP requests, automation platforms, CRM tools, and other OneByZero Neo agent types.

Webhook (HTTP Request)

Makes an HTTP request to an external URL. Use it to call APIs, send data to webhooks, or retrieve data from third-party services.

How to use

Drag Webhook onto the canvas, enter the URL and method, configure headers and body as needed, and map response fields to variables.

Configuration

Field	Description
URL	The endpoint to call. Supports `{{variable}}` interpolation.
Method	HTTP method: GET, POST, PUT, PATCH, DELETE.
Headers	Key-value pairs added to the request headers.
Query parameters	Key-value pairs appended to the URL as query string parameters.
Body	Request body (JSON or form data). Supports `{{variable}}` interpolation.
Response variable mapping	Map fields from the JSON response to flow variables using dot-notation paths.
Advanced config	Timeout, retry count, success status codes, TLS options.

Make.com

Triggers a Make.com (formerly Integromat) scenario via webhook.

How to use

Drag Make.com onto the canvas and enter the Make.com webhook URL. Configure the request body and response mapping the same way as the standard Webhook block.

Configuration

Uses the same fields as Webhook (HTTP Request). The URL is the Make.com scenario webhook endpoint.

Pabbly

Triggers a Pabbly Connect workflow via webhook.

How to use

Drag Pabbly onto the canvas and enter the Pabbly Connect webhook URL. Configure the request and response mapping the same way as the standard Webhook block.

Configuration

Uses the same fields as Webhook (HTTP Request). The URL is the Pabbly Connect webhook endpoint.

Chatwoot

Integrates with the Chatwoot customer support platform. Sets user information in Chatwoot or triggers a Chatwoot action.

How to use

Drag Chatwoot onto the canvas, enter the Chatwoot base URL and website token, and configure the user fields you want to set.

Configuration

Field	Description
Task	The Chatwoot action to perform.
Base URL	Your Chatwoot instance URL.
Website Token	The website inbox token from Chatwoot.
User ID	User identifier to set in Chatwoot.
User email	User email to set in Chatwoot.
User name	User display name to set in Chatwoot.
Avatar URL	URL of the user’s avatar image.
Phone number	User phone number.

Flow Agent

Calls an Agentic Flow agent from within a Chatbot flow. Use it to delegate multi-step reasoning, knowledge retrieval, or complex processing to a Flow Agent and return the result to the conversation.

How to use

Drag Flow Agent onto the canvas, select the target workspace and flow, configure the input message and any tweaks, and map the response to a variable.

Configuration

Field	Description
Workspace	Workspace containing the target Agentic Flow.
Flow	The Agentic Flow agent to call.
API Key	API key for the flow (auto-filled from workspace credentials where available).
Input message	Message or data to send to the flow. Supports `{{variable}}` interpolation.
Session ID	Session ID for conversation continuity across calls.
Conversation history	Optional conversation history passed to the sub-flow.
Output component	Specific output component to retrieve from the flow.
Tweaks	Key-value overrides for sub-flow parameters.
Response mapping	Map response fields to flow variables.
Timeout	Maximum seconds to wait for the flow response.
Max retries	Number of retry attempts on failure.

Voice Agent

Triggers a Voice Agent call from within a Chatbot flow. Use it to initiate an outbound call or bridge to a voice agent at a specific point in the conversation.

How to use

Drag Voice Agent onto the canvas, select the target workspace and voice agent, fill in the call parameters, and store the response in a variable.

Configuration

Field	Description
Workspace	Workspace containing the target Voice Agent.
Voice Agent	The Voice Agent to trigger.
Call parameters	Parameter table auto-populated from the selected voice agent. Fill in values for each parameter.
Save response in variable	Variable to store the call response.